Suzanne Lee is an intuitive, innovative operations expert furnishing vision, strategy and tactics that drive business agility and bottom line growth through an optimal mix of "people, process and performance." She has 20+ years experience as an Operations/Customer Service Executive for a Fortune 500 company.
Her key competencies include operational startups, M&A, optimizing customer experience, MIS & technology integration, Inventing/reinventing organizations, as well as strategy and development.
In one notable project, she was tasked with reengineering a national call center organization to improve performance during phenomenal growth of data products and services. Her last assignment with a Fortune 500 company included managing approximately 400 technical employees in seven markets across the US.