#FISFintech | Innovation Champions Q&A with Pravin Kumar
The 2020 FIS Fintech Accelerator follows four highly successful programs produced by FIS and The Venture Center. This year’s Accelerator will be conducted entirely virtually and will include an additional six-week pre-accelerator, providing opportunities for greater collaboration and faster innovation for FIS customers.
In this series, we talk with FIS “Fintech Champions” who are working with this year’s cohort to help develop and bring their ideas to fruition. Here we feature a Q&A with Pravin Kumar, senior IT architect at FIS, who is working with 2020 cohort member Surfly.
We hope you enjoy hearing from the FIS Champions, and encourage you to register for October 14 Demo Day!
1. What challenges do you see today that fintech solutions could address?
During and post COVID-19, business activities will never be the same. Businesses now need to have more digital engagement, less travel and less in-person meetings. Fintechs can play a key role in innovating new ideas that can solve these new problems.
2. What stands out about Surfly and why was it chosen to be a part of the FIS Accelerator?
One of the challenges all businesses face is how to provide support and interact with prospective customers immediately when they need it the most. Surfly can provide features like audio and video chat, sharing files, co-browsing and screen sharing. Through this solution, customers can engage with a live agent and get help instantly, which can help clients make decisions and help the financial institution develop new sales. Any application in FIS, which needs client interaction to help sales and support, can implement Surfly without any big development effort.
3. How do you hope your involvement in the FIS Fintech Accelerator helps FIS’ clients?
Getting a new and trending fintech solution implemented to stay ahead in the market that can handle problems and issues in the post COVID world would benefit FIS clients in the future.
To learn more about and the full roster of 2020 cohort companies, register for the October 14 Demo Day! **This is part of an ongoing blog series highlighting the different FIS Champions working with the 2020 FIS Accelerator Cohort of startup fintech companies.**